Return & Refund Policy

Your satisfaction is our first goal at usamart.shop
Every time you purchase with us, we want it to be easy and fun.
Please check our return and refund procedures below if, for any reason, you are not happy with your purchase.

Return Guidelines:Eligibility for Returns
Within 30 days of delivery, returns are accepted.
To qualify for a refund:
The item needs to be in its original packaging, unused, and unworn.
Included must be all tags, manuals, and extras.
Unless they are broken or defective when they arrive, items marked Final Sale, Custom-made, or Personalised cannot be returned.

Timeframe for Return:
According to the carrier's tracking information, returns must be started within 30 calendar days after the delivery date.

Products Not Returnable
Final Sale or Clearance Items
Things that have been used, cleaned, or changed
Customised or personalised goods
Unsealed products pertaining to health or hygiene

Shipping Fees for Returns
Unless the item was damaged, defective, or shipped incorrectly, customers are liable for return shipping costs.
For your protection, we advise utilising a trackable shipping option.

How to Initiate a Return

Please take the following actions to start a return:

Get in touch with us by sending an email to usamartshop6@gmail.com with the following:

Your entire name

Order number

Justification for the return

Photographic proof (if faulty or destroyed)

Return Authorisation:

Upon approval, you will receive the appropriate return mailing address along with a Return Authorisation Number (RAN).

 Ship the Item: Use your favourite carrier to ship your item after securely repackaging it.
Kindly ensure that the package has your Return Authorisation Number.

Condition Upon Return
Our quality team will examine your item as soon as we receive it to make sure it qualifies for a return.
Your refund will be handled as described below if it is accepted.
Refunds are not available for returned items that are used or damaged (not because of a defect).

Customer Placed Incorrect Orders
Customers are accountable if they place an improper order (e.g., the wrong product, colour, or size).

In these situations, the real shipping expenses for both delivery and return (if applicable) will be borne by the customer.
Errors made at checkout, such as selecting the incorrect product, quantity, or address, are not usamartshop.com responsibility.
Before confirming payment, we advise verifying all order information.
Within two hours after placing your order, please contact usamartshop6@gmail.com if you discover an error.
We will try our best to help, but after the order has been completed or shipped, we are unable to guarantee any changes.

Refund Guidelines:

Eligibility for Refunds:
Only until we receive, examine, and verify that your returned item satisfies all return conditions will we offer a refund.
Your original payment method—such as a debit or credit card, PayPal, etc.—is used to process refunds.There is no refund for the initial delivery costs.
Depending on your payment provider, refunds usually show up in your account five to ten business days following acceptance.

Refunds for Items That Are Damaged or Defective
Please get in touch with us within 48 hours of delivery if you receive an item that is inaccurate, damaged, or defective.
Please provide the following information to usamartshop6@gmail.com via email:
Order number
Images or videos of the problem
A succinct explanation of the issue

We'll set up either:

either a free replacement or a complete reimbursement, which includes any necessary return shipping fees.

Timeline for Refunds

Inspection:

two to three business days following receipt of the merchandise that was returned.

Processing:

The refund will be issued to your payment method within 5 to 10 business days.

Total Refund Time: After we receive your return, it usually takes 7 to 15 business days.
Please email us at usamartshop6@gmail.com with your order details if you haven't received your refund after 15 business days.

Cancellation of Orders

Orders can only be cancelled prior to shipping.
Orders cannot be cancelled once they are shipped.
Once you receive the product, you can still return it by using the above return procedure.
Get in touch with usamartshop6@gmail.com as soon as you can to cancel an unshipped order.

Refunds that are missing or late

If your refund hasn't arrived:

Verify your credit card or bank account again.
Speak with your payment processor (some banks take longer to post refunds).

Send us an email at usamartshop6@gmail.com if the refund hasn't come after 15 business days, and we'll investigate right away.

Trades
Direct exchanges are not presently available from us.

If you would like a different product, colour, or size, please:

Place a new order for the product you want and return the previous item for a refund.

Updates to Policies

This Return & Refund Policy may be changed at any moment by usamartshop.com
Any updates will be published on this site and will be effective right away.

Reach Out to Us

Please get in touch with us if you have any questions concerning refunds or returns:
usamartshop.com
Email address: usamartshop6@gmail.com
Business hour: 24/7
Monday through Friday are business days.
Address: 450 South Rossmore Avenue, Los Angeles California 90004, United States